Enter and view: Azalea Court Care and Nursing Home

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Summary of report content

Healthwatch Enfield carried out an Enter and View visit to Azalea Court Care and Nursing Home. The visit was carried out as part of Healthwatch Enfield’s planned strategy to look at a range of care and nursing homes within the London Borough of Enfield, to assess the quality of care provided. The team were particularly interested in understanding whether residents were receiving personalised care that met their individual needs and whether the care setting “felt like home” to them.

During the visit, many examples of good practice were noted. Relatives and residents said that, overall, Azalea Court provided good care and had many friendly and helpful staff. There was a concern regarding consistency of staff and staff continuity, and it was noted that greater attention should be focused on providing better meal choices and personalised activities where all residents, including those who were not mobile, could join in meaningfully. 

Based on the observations of and feedback provided to the Enter and View representatives, Healthwatch Enfield made nine recommendations surrounding: staff training; staff retention, continuity and consistency of care; staff attitudes; call bell responses; dental support for non-mobile residents; personalised activities; and dementia-friendly decor. The report details the response from the service provider.

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General details

Report title 
Enter and view: Azalea Court Care and Nursing Home
Local Healthwatch 
Healthwatch Enfield
Date of publication 
Thursday, 21 November, 2019
Date evidence capture began 
Wednesday, 24 July, 2019
Date evidence capture finished 
Wednesday, 24 July, 2019
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Decor
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 
Rep-5026

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Social care services 
Nursing care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
35
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.