Healthwatch Enfield carried out an Enter and View visit to Azalea Court Care and Nursing Home. The visit was carried out as part of Healthwatch Enfield’s planned strategy to look at a range of care and nursing homes within the London Borough of Enfield, to assess the quality of care provided. The team were particularly interested in understanding whether residents were receiving personalised care that met their individual needs and whether the care setting “felt like home” to them.
During the visit, many examples of good practice were noted. Relatives and residents said that, overall, Azalea Court provided good care and had many friendly and helpful staff. There was a concern regarding consistency of staff and staff continuity, and it was noted that greater attention should be focused on providing better meal choices and personalised activities where all residents, including those who were not mobile, could join in meaningfully.
Based on the observations of and feedback provided to the Enter and View representatives, Healthwatch Enfield made nine recommendations surrounding: staff training; staff retention, continuity and consistency of care; staff attitudes; call bell responses; dental support for non-mobile residents; personalised activities; and dementia-friendly decor. The report details the response from the service provider.
Enter and view: Azalea Court Care and Nursing Home
Date of publication
Thursday, 21 November, 2019
Date evidence capture began
Date evidence capture finished
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Food and nutrition
Lifestyle and wellbeing
Quality of care
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Types of long term conditions
Alzheimer’s disease or dementia
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible impact (not cost related)