Enter and view: Avon and Wiltshire Mental Health Trust

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Summary of report content

The purpose of this enter and view was to gather feedback from residents about their experiences of care at Mason and Oakwood wards. Healthwatch Bristol also aimed to find out what visitors, carers and staff think of the wards and follow up on our recommendations from Healthwatch Bristol’s visits in autumn 2015. Overall, Mason and Oakwood wards were commended for their caring, hardworking staff team and well-liked managers. Oakwood’s full activity timetable and food options were highly praised by service users and development opportunities were highly praised by the Mason ward staff team.The report stated more could be done, to improve and expand accessible communication like “easy-read” on both wards. Healthwatch Bristol had slight concerns about the alarm system and heard from one service user that snacks were not available at Oakwood (although another service user said they were available.) The report identifies 5 recommendations from the visit. Their is no response from the provider in the report.

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General details

Report title 
Enter and view: Avon and Wiltshire Mental Health Trust
Local Healthwatch 
Healthwatch Bristol
Date of publication 
Friday, 19 January, 2018
Date evidence capture began 
Wednesday, 22 November, 2017
Date evidence capture finished 
Wednesday, 22 November, 2017
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Information providing
Quality of care
Quality of treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Psychiatry / mental health (other services)

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.