Enter and view: Avenham Lane Practice

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Summary of report content

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General details

Report title 
Enter and view: Avenham Lane Practice
Local Healthwatch 
Healthwatch Lancashire
Date of publication 
Tuesday, 7 February, 2017
Date evidence capture began 
Tuesday, 7 February, 2017
Date evidence capture finished 
Wednesday, 22 March, 2017
Type of report 
Enter and view
Key themes 
Booking appointments
Digitalisation of services
Service delivery organisation and staffing
Healthwatch reference number 
HWREP-000847a

Methodology and approach

Primary research method used 
Observation
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
20
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.