Enter and view: Avandale Lodge

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Summary of report content

Healthwatch Cheshire West conducted an Enter and View visit to Avandale Lodge on the 1st of June 2015. The team spoke to residents, relatives and staff using survey methods. They also made general observations during their time at the home. The report indicated that Avandale Lodge provided a warm and caring environment for its residents. Staff commented that they enjoyed their work and felt that they were offered appropriate training opportunities. Residents commented that the staff were very caring. One relative indicated that, although Avandale Lodge was a good home, it would benefit from having more staff there at mealtimes. The overall sentiment from the report was that residents enjoyed living there. The report made four recommendations. One was the refurbishment of garden furniture and general garden maintenance. Two other recommendations related to reviewing a two new roles that had been implemented. The fourth recommendation related to the timely turnaround of the DoLS by the local authority. The report did not include a response from the provider.

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General details

Report title 
Enter and view: Avandale Lodge
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Monday, 1 June, 2015
Date evidence capture began 
Monday, 1 June, 2015
Date evidence capture finished 
Monday, 1 June, 2015
Type of report 
Enter and view
Key themes 
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.