Enter and view: Avalon Court Care Centre

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Summary of report content

Healthwatch Coventry carried out an announced enter and view visit to look at quality of life factors for residents in this care home.

Information was gathered by speaking to 9 of the 52 residents, 7 members of staff and 3 visitors. 

This was a new building to accommodate 107 residents over 4 floors, including some who had dementia and some occupying a rehabilitation (short stay) floor.

Staff told us that they were happy, the home is well managed. The Home Manager told us that they have found Avery Care to be "supportive and good to work for". Healthwatch Authorised Representatives thought this was a secure, spacious and attractive home offering person centred care and plenty of activities. Residents were happy and comfortable.

Five recommendations were made and a response was received from the manager

1. All taps, especially on the "memory floor" should be clearly labelled "hot and cold" to enable those with dementia to use the bathrooms more independently. Page 12 of 14 2. Give consideration to ways of providing covers for mirrors on the "memory floor". Some people with dementia can become upset by mirrors or feel uncomfortable due to their confusion. 3. One resident mentioned that their TV could not be adjusted properly and was too high. We would recommend that this is looked at in all of the rooms to ensure that televisions are at a suitable height and can be properly adjusted. 4. Our Authorised Reps felt that there was a potential health and safety risk when tea-pots were on the tables and would recommend that the staff do not leave hot tea-pots on the tables on the "memory floor" 5. Whilst the home is under occupied, there is scope for staff from different floors to be moved around if other areas are short of staff, to reduce the need for bringing in agency staff who are not familiar with the residents.

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General details

Report title 
Enter and view: Avalon Court Care Centre
Local Healthwatch 
Healthwatch Coventry
Date of publication 
Saturday, 20 February, 2016
Date evidence capture began 
Friday, 6 November, 2015
Type of report 
Enter and view
Key themes 
Food and nutrition
Holistic support
Lifestyle and wellbeing
Staff attitudes
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

Types of disabilities 
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
65-85 years
Specific ethnicity if known 
Does the information include public's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
What type of impact was determined? 
Implied Impact
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.