Summary of report content
Part of the Healthwatch Wolverhampton remit is to carry out Enter and View visits. Healthwatch Wolverhampton Authorised Representatives will carry out these visits to health and social care premises to find out how they are being run and make recommendations where there are areas for improvement. Healthwatch Wolverhampton carried out an unannounced Enter & View visit to the home responding to information received whilst attending various stakeholder meetings. On arrival we were greeted by the manager, we explained the purpose of the visit. The manager was aware of Healthwatch as they had received a visit earlier on in the year from the team explaining the role of Healthwatch. The key findings from the visit includes: • We saw members of staff involving residents with duties and activities. • The home has a pay phone and Wi-Fi for residents to access. • The home was odour and clutter free and had a peaceful environment. The report contains 10 recommendations and a response from the provider.Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.