Enter and view: Atholl House

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Summary of report content

Part of the Healthwatch Wolverhampton remit is to carry out Enter and View visits. Healthwatch Wolverhampton Authorised Representatives will carry out these visits to health and social care premises to find out how they are being run and make recommendations where there are areas for improvement. Healthwatch Wolverhampton carried out an unannounced Enter & View visit to the home responding to information received whilst attending various stakeholder meetings. On arrival we were greeted by the manager, we explained the purpose of the visit. The manager was aware of Healthwatch as they had received a visit earlier on in the year from the team explaining the role of Healthwatch. The key findings from the visit includes: • We saw members of staff involving residents with duties and activities. • The home has a pay phone and Wi-Fi for residents to access. • The home was odour and clutter free and had a peaceful environment. The report contains 10 recommendations and a response from the provider.

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General details

Report title 
Enter and view: Atholl House
Local Healthwatch 
Healthwatch Wolverhampton
Date of publication 
Monday, 3 December, 2018
Date evidence capture began 
Monday, 12 March, 2018
Date evidence capture finished 
Monday, 12 March, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.