Summary of report contentHealthwatch Warwickshire conducted an enter and view visit on Atherstone GP surgery in Atherstone on the 13th July 2016. The surgery has 9 GPs and 5 practice nurse (plus a nurse practitioner) and serves 15500 patients. Observations from the visit mention that the surgery is in a purpose built (in 1991) surgery which also houses the a pharmacy. They noted that The communal areas of the surgery were clean and functional, but the carpet throughout was stained in numerous places. 41 people completed a questionnaire giving their views and rating areas as either poor, average, good or excellent. Comments from patients included: “Telephone system is good but getting in with the GP is horrendous”. “Parking can be a bit of a problem”. “I feel like I’ve been listened to”. The report makes five recommendations: - Informing patients on the day of any delays which may impact their appointment. Good practice seen at other surgeries has involved a notice board in reception or the use of the electronic check in to notify patients of current waiting times. - A review of the information on display is needed to ensure current posters are relevant and up to date. - That the surgery follows up the delay in releasing the online booking service to their patients. A number of patients expressed a preference for this method of booking appointments and would utilise the facility if it was available. - A copy of the complaints procedure is displayed on notice boards within the surgery. - PPG to consider making use of the surgery website to post minutes of meetings and use this as a tool to recruit further members. The report contains a response from the provider.
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Enter and view: Atherstone Surgery
Date of publication
Friday, 5 August, 2016
Date evidence capture began
Wednesday, 13 July, 2016
Date evidence capture finished
Wednesday, 13 July, 2016
Type of report
Enter and view
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Quality of appointment
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible Impact (cost related)
Tangible impact (not cost related)