Enter and view: Astbury Lodge Care Home

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Summary of report content

Healthwatch Cheshire West conducted an Enter and View visit to Astbury Lodge Care Home on 8 January 2014. Astbury Lodge is a care home operated by the CLS Group on a not for profit basis. It can accommodate 42 residents, in 40 single rooms and one shared room. The provision is for people of old age and includes care for those with physical disability and those living with dementia. There is no provision for residents requiring nursing care. The Authorised Representatives' impression during the visit was of a very friendly, welcoming and happy place, both for residents and staff. The organisation around distinct 10-bedded units enhances the sense of its being a home from home. They also felt that the openness to suggestions for improvement signified a drive for continuous improvement by the management team. The visiting team noted that the staff clearly had a detailed knowledge of the residents and the Authorised Representatives observed the natural way staff passed on updates to each other verbally. The impression was given that further training and time given to staff to keep the already good ‘life plans’ up to date would improve these plans further. There were no recommendations made, and no response from the provider included within the report.

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General details

Report title 
Enter and view: Astbury Lodge Care Home
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Tuesday, 21 January, 2014
Date evidence capture began 
Wednesday, 8 January, 2014
Date evidence capture finished 
Wednesday, 8 January, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.