Enter and View: The Assessment Rehabilitation Centre, Blackpool

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Summary of report content

The Assessment Rehabilitation Centre is a rehabilitation and assessment centre aimed at supporting older adults who require physiotherapy which would be better served outside hospital but difficult to deliver at home. The home has capacity for up to 33 people. The visit was arranged as part of Healthwatch Blackpool’s enter and view schedule and was conducted on 27th June 2016 where 15 individuals were asked for their views. Observation by the enter and view representatives reported that: There was a mixed response from the people who were spoke to during the visit. People were very positive about the food and felt that staff were extremely supportive. However, it appeared there were a few issues around activities and being involved in decisions in their care. The care home was given some minor recommendations surrounding activities, care, information around how to raise an issue and also the involvement of residents about their care. The service provider was given the opportunity to offer feedback on these recommendations. However, they did not provide a response.

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General details

Report title 
Enter and View: The Assessment Rehabilitation Centre, Blackpool
Local Healthwatch 
Healthwatch Blackpool
Date of publication 
Monday, 27 June, 2016
Date evidence capture began 
Monday, 27 June, 2016
Date evidence capture finished 
Monday, 27 June, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Decor
Food and nutrition
Health and safety
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Other information of note about this report 
Meaningful Activities
Activities
Healthwatch reference number 
Rep-0970

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Care of the elderly

Details about conditions and diseases

Types of disabilities 
Dexterity
Mobility
Multiple
Long term condition
Types of long term conditions 
Another long-term condition

Details of people who shared their views

Number of people who shared their views 
15
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.