Enter and view: Ashworth Grange

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Summary of report content

Healthwatch Kirklees gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Kirklees to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Kirklees visited Ashworth Grange on Thursday 26th February. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The key findings indicated that following Healthwatch Kirklees’ visit they found that Ashworth Grange was a well maintained and clean home with many extra comforts. The residents appeared happy and content to be there and many commented on the food being enjoyable and good. Residents on the residential unit explained that their needs and choices were met and although they enjoyed some of the activities many suggested that they would like more trips out. All residents looked well cared for but issues around dignity on one of the EMI units were questioned, as was the unpleasant smell on a corridor on the upstairs unit also. We witnessed that the staff seemed to be very busy and we didn’t see much interaction or very little between them and the residents on most units, other than the necessary care. Many residents also questioned how busy staff were and told us they sometimes had to wait for help. Healthwatch Kirklees raised 4 recommendations in relation to activities, staffing and food choice.

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General details

Report title 
Enter and view: Ashworth Grange
Local Healthwatch 
Healthwatch Kirklees
Date of publication 
Thursday, 26 February, 2015
Date evidence capture began 
Thursday, 26 February, 2015
Date evidence capture finished 
Thursday, 26 February, 2015
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Food and nutrition
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.