Enter and view: Ashwood Court

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Summary of report content

Healthwatch Sunderland conducted an Enter and View visit in October 2019 to Ashwood Court residential home. The home supports 30 residents aged 18 and over with enduring mental ill health. The representative spoke to 12 residents, relatives and staff during the visit.

The report found that the home was clean and tidy. Residents and relatives praised the management and the staff at the home. It was felt that staff knew residents very well and their religious and cultural needs were met. The home offered a range of activities but some residents felt their could be more in the afternoons. Residents reported that the food was good and their was a wide choice. Other health professionals were able to visit the residents in the home. Residents and relatives reported that they felt comfortable giving feedback and raising complaints. 

No recommendations or service provider responded was collected.

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General details

Report title 
Enter and view: Ashwood Court
Local Healthwatch 
Healthwatch Sunderland
Date of publication 
Tuesday, 19 November, 2019
Date evidence capture began 
Tuesday, 15 October, 2019
Date evidence capture finished 
Tuesday, 15 October, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Health and safety
Information providing
Lifestyle and wellbeing
Public involvement
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Mental health

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.