Enter and view: Ashview House Residential Home, Staffordshire

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Summary of report content

Healthwatch Staffordshire conducted an unannounced Enter and View visit on Ashview House Residential Care Home, a residential home with 22 places caring for adults over 65 years with varying needs, on 23rd October 2017. The purpose of the visit was to determine whether improvements had been made following a CQC visit in January 2017 which resulted in the home being rated as “inadequate” and being placed in special measures. The areas of interest were: - availability of activities - whether residents feel staff have enough time to provide individual assistance when needed - dignity - availability of choices - staffing levels, training and support - quality of staff - DoLs assessments. The Enter and View representatives reported: - the building is accessed via an unmade road with deep potholes, there is adequate parking and gardens are accessible to residents; - internally, the furnishings were in good condition and there was no odour in the home; - agency staff are not used; - residents looked well-cared for and clean; - dignity of residents is respected – there were notices available to be displayed on bedroom and bathroom doors to indicate personal care was taking place; - all bedrooms have personal touches and call bells; - there is open visiting for relatives, and relative meetings are held; - there is no dedicated Activity Coordinator, staff do activities 1:1 with residents, funding for activities is provided by the owner upon request, activities include jigsaws, outings, singing, birthday celebrations; - there is a daily menu displayed with an alternative choice available if required; - staff interacted well with residents; - staff training is mostly in-house and a training matrix is kept; - staffing levels have not increased since the last CQC visit as resident numbers have reduced; - they were advised that DBS and reference checks would be done on all new staff; - they were advised that care plans are compiled with residents and relatives if appropriate and that DoLs are up to date; - overall the visit went well – the staff were welcoming and the home is warm, clean and tidy. There were no recommendations for the home in the report. A follow up visit in six months was recommended. There was no provider response in the report.

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General details

Report title 
Enter and view: Ashview House Residential Home, Staffordshire
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Thursday, 23 November, 2017
Date evidence capture began 
Monday, 23 October, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Quality of care
Quality of catering
Quality of staffing
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Adult social care
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.