Summary of report contentHealthwatch Leicester and Leicestershire conducted an Enter and View visit in December 2018 to Ashton Care Home. The representatives made observations and spoke to residents, relatives and staff to gather their feedback on areas of the care home. They focused on particular indicators, such as, "offer a varied programme of activities"; "offer quality, choice and flexibility around food and mealtimes"; and "ensure residents can regularly see health professionals such as GPs, dentists, opticians or chiropodists." Observations included that the external environment was well looked after and the internal environment was clean and tidy with comfortable furnishings. There was evidence that staff were well trained and specialist training is provided when a resident has a specific medical condition. There was a range of activities on offer including gardening, knit &natter and also families were able to attend entertainment events. There was also evidence that healthcare was offered throughout the home with GP making visits alongside opticians and chiropodists. The mealtimes were flexible with a choice of menu options for every resident. Residents reported that they were happy with the care they received at the home. Relatives reported that they were satisfied that they were able to attend meetings and were made to feel welcome in the home. The recommendations included that the features of the home could be considered as good practice and these should be shared. The service provider responded positively and no amendments were made
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Enter and view: Ashton Care Home
Date of publication
Wednesday, 20 March, 2019
Date evidence capture began
Wednesday, 19 December, 2018
Date evidence capture finished
Wednesday, 19 December, 2018
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?