Enter and view: Ashton Care Home

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Summary of report content

Healthwatch Leicester and Leicestershire conducted an Enter and View visit in December 2018 to Ashton Care Home. The representatives made observations and spoke to residents, relatives and staff to gather their feedback on areas of the care home. They focused on particular indicators, such as, "offer a varied programme of activities"; "offer quality, choice and flexibility around food and mealtimes"; and "ensure residents can regularly see health professionals such as GPs, dentists, opticians or chiropodists." Observations included that the external environment was well looked after and the internal environment was clean and tidy with comfortable furnishings. There was evidence that staff were well trained and specialist training is provided when a resident has a specific medical condition. There was a range of activities on offer including gardening, knit &natter and also families were able to attend entertainment events. There was also evidence that healthcare was offered throughout the home with GP making visits alongside opticians and chiropodists. The mealtimes were flexible with a choice of menu options for every resident. Residents reported that they were happy with the care they received at the home. Relatives reported that they were satisfied that they were able to attend meetings and were made to feel welcome in the home. The recommendations included that the features of the home could be considered as good practice and these should be shared. The service provider responded positively and no amendments were made

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General details

Report title 
Enter and view: Ashton Care Home
Local Healthwatch 
Healthwatch Leicester
Date of publication 
Wednesday, 20 March, 2019
Date evidence capture began 
Wednesday, 19 December, 2018
Date evidence capture finished 
Wednesday, 19 December, 2018
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-4480

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.