Summary of report contentAshling House is a small home set in a quiet residential area of Hornchurch, about half a mile from shops and public transport links to the town centre. The home has 14 residents, 9 of whom are living with dementia. There are 12 single rooms and 1 shared room, with four of the rooms having en suite facilities. The home: • Is well presented, homely with numerous personal touches and a resident dog and cat. • Kitchen was very clean, menus were on display, changed every four weeks and special dietary requirements listed on the wall for individual residents. Protected meal times for both lunch and dinner. • Residents encouraged to keep personal effects in their own rooms. • Offer of planned respite care but will not take emergency respite care as the Manager prefers to have as much information about a resident as possible before admission. • Manager has a detailed care plan about each resident’s needs, likes and dislikes and all their medical records, aiming to make the resident’s placement as comfortable as possible and to provide for individual needs. • Uses picture boards, etch-a-sketch, sign language and picture boards for anyone with communication problems. • Rooms have sensor mats which are monitored from a ground floor screen. CCTV used for falls monitoring and the general safety of staff and residents. • Has protected medication rounds and the staff members wear a “do not disturb” tabard. • Allocated GP attends every week. • Access for residents to physiotherapists, chiropodists and an optician who called twice a year; access to a community dentist (but was proving difficult at present). Residents had regular hearing checks. • Residents had access to a hairdresser every fortnight. • 15 staff and management had group supervision meetings, covering changes in care and policy. • Nutrition, body mapping and tissue viability - Residents were weighed on admission and thereafter monthly. SALT assess residents • Discharge from hospital - Experiences varied. Weekend discharges were poor. Recommendations: A well-presented comfortable home. No issues were noted.
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Enter and view: Ashling House, Havering
Date of publication
Saturday, 9 September, 2017
Date evidence capture began
Tuesday, 6 June, 2017
Date evidence capture finished
Tuesday, 6 June, 2017
Type of report
Enter and view
Cleanliness hygiene and infection control
Food and nutrition
Health and safety
Lifestyle and wellbeing
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Healthwatch reference number
Was the work undertaken at the request of another organisation?
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Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Nutrition and dietetics
Types of long term conditions
Alzheimer’s disease or dementia
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Does the information include staff's views?
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Were recommendations made by local Healthwatch in the report?
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