Enter and view: Ashling house, Havering

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Summary of report content

Healthwatch Havering conducted an enter and view visit to Ashling House, 21st June 2017, as part of their aim to visit all health and social care facilities in the borough, to ensure that all services delivered are acceptable and the safety of the residents is not compromised in any way. The team were met by the owner/Manager of the home. Ashling House was very well presented and homely with numerous personal touches. Some of the residents were sitting in the lovely air conditioned sun room reading, chatting and listening to music on the Amazon Alexa system. The home had a resident dog and cat, which gives great joy and comfort to the residents, especially those receiving palliative care. Residents’ health and food intake and pressure sores were closely monitored. The report explains the training the staff have received. The Manager had an open door policy for all relatives and carers to come and discuss issues as and when they need to. The team spoke to one resident who told them how much she loved being there – she told the team that it was a wonderful, happy place and she had a happy life there. Residents looked healthy, well-dressed and had good interaction with the staff. No recommendations were made by the team as they considered this as a well presented and comfortable home.

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General details

Report title 
Enter and view: Ashling house, Havering
Local Healthwatch 
Healthwatch Havering
Date of publication 
Wednesday, 21 June, 2017
Date evidence capture began 
Wednesday, 21 June, 2017
Date evidence capture finished 
Wednesday, 21 June, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Food and nutrition
Quality of care
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.