Enter and view: Ashling House Care Home

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Summary of report content

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General details

Report title 
Enter and view: Ashling House Care Home
Local Healthwatch 
Healthwatch Havering
Date of publication 
Tuesday, 19 September, 2017
Date evidence capture began 
Wednesday, 21 June, 2017
Date evidence capture finished 
Wednesday, 21 June, 2017
Type of report 
Enter and view
Key themes 
Administration
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Continuity of care
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff levels
Staff training
Support
Healthwatch reference number 
HW-16

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Dementia
Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Memory
Mental health
Mobility
Types of long term conditions 
Alzheimer’s disease or dementia
Another long-term condition
Other

Details of people who shared their views

Number of people who shared their views 
not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not applicable
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.