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Healthwatch North East Lincolnshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch North East Lincolnshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch North East Lincolnshire Ashgrove Care Home on Monday 9th November 2015. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The report informs the it was a clean and pleasant Care Home but a strong odour permeating throughout the home. Concerns raised around the handling of medicines. The carers are very hard working and the residents appeared well cared for but it is obvious they are very stretched. More training/information needed for some staff. The report includes 6 recommendations which include prompt action needs to be taken when there are staffing shortages with support for staff who have taken sick days off. Attention needs to be given to securing regular appraisal for staff and health and safety and Medicines refresher training. The issue of odour problems needs to be addressed in conjunction with the local Incontinence Adviser and advice taken on alternative washable furniture. Have the kitchen fridge repaired and the prep room fridge cleaned and de-iced. Consider displaying photographs on resident’s doors, if they are agreeable. Pictures in some communal rooms such as the dining area would promote a more homely feel.

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