Enter and view: Ashgrove Care Home

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Summary of report content

Healthwatch North East Lincolnshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch North East Lincolnshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch North East Lincolnshire Ashgrove Care Home on Monday 9th November 2015. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The report informs the it was a clean and pleasant Care Home but a strong odour permeating throughout the home. Concerns raised around the handling of medicines. The carers are very hard working and the residents appeared well cared for but it is obvious they are very stretched. More training/information needed for some staff. The report includes 6 recommendations which include prompt action needs to be taken when there are staffing shortages with support for staff who have taken sick days off. Attention needs to be given to securing regular appraisal for staff and health and safety and Medicines refresher training. The issue of odour problems needs to be addressed in conjunction with the local Incontinence Adviser and advice taken on alternative washable furniture. Have the kitchen fridge repaired and the prep room fridge cleaned and de-iced. Consider displaying photographs on resident’s doors, if they are agreeable. Pictures in some communal rooms such as the dining area would promote a more homely feel.

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General details

Report title 
Enter and view: Ashgrove Care Home
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Monday, 9 November, 2015
Date evidence capture began 
Monday, 9 November, 2015
Date evidence capture finished 
Monday, 9 November, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Information providing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.