Enter and view: Ashglade Care Home, Bickley

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Summary of report content

Healthwatch Bromley visited Ashglade Care Home on Tuesday 3rd March 2015. The aim of the visit was to engage with residents of the home to understand their experience and give service users the chance to voice their opinions regarding the care they receive. As a result of Healthwatch Bromley’s community engagement, there have been several comments submitted to the signposting log regarding care for the elderly in the borough. Healthwatch Bromley’s visit to Ashglade Care Home was in response to this. The home was informed of our visit a month in advance and initial questions were answered by the manager via email correspondence, to the best of their ability. Three trained Healthwatch Bromley Authorised Enter & View Representatives (ARs) participated in this piece of work and they observed roughly 12 residents and talked to several about their experiences of the home. Healthwatch Bromley categorised their findings in the following way: Premises; staff; food; activities and additional findings. The representatives found that Ashglade was a very small care home (12 rooms) offering a personal and homely environment. Tight budgeting by the owner would seemed to be influencing staffing levels which were adequate but seemed to rely too heavily on the manager stepping in as and when required. Nonetheless, the home appeared to be operating to a satisfactory standard, with kind and caring staff in place. The residents the HWB ARs spoke to seemed both happy and content. Healthwatch Bromley made the following recommendations: - In places such as the kitchen the care home was tired looking and some refurbishment might benefit residents and staff. - Where possible, it was suggested the manager adopted a more supervisory role, as the daily running of home tended to eclipse other managerial duties.

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General details

Report title 
Enter and view: Ashglade Care Home, Bickley
Local Healthwatch 
Healthwatch Bromley
Date of publication 
Tuesday, 3 March, 2015
Date evidence capture began 
Tuesday, 3 March, 2015
Date evidence capture finished 
Tuesday, 3 March, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of staffing
Staff attitudes
Staff training
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Adult social care
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.