Summary of report contentHealthwatch Norfolk conducted an Enter and View visit to Ashfields Care Home, a home providing residential and dementia care, on 21 February 2018 as part of a planned programme of work to explore the wellbeing of residents in care homes across the county. The report is very positive overall with notable observations being the large array of activities available to residents such as bread baking, a weekly outing to the Norwich Forum for singing, and celebrations such as Pancake Day, Chinese New Year, and Burns Night. The surroundings are varied, providing a range of 'moods': an Elvis area; a sensory lounge; a snooze area; gardens; and two secure paved courtyards (one covered) that residents can choose to enjoy as they wish. The home encourages the use of IT for residents to communicate with relatives when they live too far away to visit and they use Skype for this. There are menus displayed each day in the dining room, with three choices each meal time, and residents make their choice when seated at their tables. The Enter and View Authorised Representatives were told by a resident, and a visiting relative who often joined her mother for lunch, that the food was very good. There are snacks and drinks available throughout the day with staff closely monitoring the intake of food and drinks for residents and weight is regularly checked. The two recommendations made in this report suggested that the home continue the current good practice. The provider response was very positive and extended an invitation to people who read the report to come and visit the home for a cup of tea and cake.
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Enter and view: Ashfields Care Home
Date of publication
Tuesday, 20 March, 2018
Date evidence capture began
Wednesday, 21 February, 2018
Date evidence capture finished
Wednesday, 21 February, 2018
Type of report
Enter and view
Building and facilities
Communication between staff and patients
Digitalisation of services
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of long term conditions
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?