Enter and view: Ashfields Care Home

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Summary of report content

Healthwatch Norfolk conducted an Enter and View visit to Ashfields Care Home, a home providing residential and dementia care, on 21 February 2018 as part of a planned programme of work to explore the wellbeing of residents in care homes across the county. The report is very positive overall with notable observations being the large array of activities available to residents such as bread baking, a weekly outing to the Norwich Forum for singing, and celebrations such as Pancake Day, Chinese New Year, and Burns Night. The surroundings are varied, providing a range of 'moods': an Elvis area; a sensory lounge; a snooze area; gardens; and two secure paved courtyards (one covered) that residents can choose to enjoy as they wish. The home encourages the use of IT for residents to communicate with relatives when they live too far away to visit and they use Skype for this. There are menus displayed each day in the dining room, with three choices each meal time, and residents make their choice when seated at their tables. The Enter and View Authorised Representatives were told by a resident, and a visiting relative who often joined her mother for lunch, that the food was very good. There are snacks and drinks available throughout the day with staff closely monitoring the intake of food and drinks for residents and weight is regularly checked. The two recommendations made in this report suggested that the home continue the current good practice. The provider response was very positive and extended an invitation to people who read the report to come and visit the home for a cup of tea and cake.

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General details

Report title 
Enter and view: Ashfields Care Home
Local Healthwatch 
Healthwatch Norfolk
Date of publication 
Tuesday, 20 March, 2018
Date evidence capture began 
Wednesday, 21 February, 2018
Date evidence capture finished 
Wednesday, 21 February, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Digitalisation of services
Food and nutrition
Holistic support
Lifestyle and wellbeing
Public involvement
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.