Enter and View: Ashcroft House Nursing Home

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Summary of report content

On 20th March 2019, Healthwatch Sefton undertook an announced Enter and View visit to Ashcroft House Nursing Home to find out about the home based on personal testimony and seek out and share best practice. The provides accommodation and nursing care for up to 31 older people but had 22 at the time of visit. Some of the residents had dementia.

The report gave excellent-good reviews to the home including its exterior, reception, corridors, lifts and stairways, dining area, communal siting area, kitchen facilities and food preparation area as well as to the bathroom and toilet facilities. The staff were respectful and kind to the residents and the residents, their family and friends were happy with the service and care.

The report made eight recommendations and contains a response to each from the providers.


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General details

Report title 
Enter and View: Ashcroft House Nursing Home
Local Healthwatch 
Healthwatch Sefton
Date of publication 
Friday, 16 August, 2019
Date evidence capture began 
Wednesday, 20 March, 2019
Date evidence capture finished 
Wednesday, 20 March, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Health and safety
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
If this work has been done in partnership, who is the partner? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.