Enter and view: Ashcroft Hollow Care Home, Staffordshire

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Summary of report content

Healthwatch Staffordshire conducted an Enter and View visit on Ashcroft Hollow Care Home, a nursing home with 43 places caring for adults over 65 years, on 25th July 2017. The purpose of the visit was to follow up on the findings of the latest CQC report which found that several areas required improvement – in particular the staffing levels and whether residents were able to bathe or shower on a regular basis. The Enter and View representatives reported: - the building and gardens are well-maintained; - internally the building is clean, well decorated and uncluttered; residents rooms have en-suite toilets but no baths/showers; there is a well equipped dining room and kitchen; - use of agency staff is limited and staff familiar with the home and residents are requested; - residents had a good rapport with staff who were friendly, gentle and aware of individual needs; - an activity programme was in place covering an eight-week period – the activities included exercise, skittles, darts, gardening, quizzes; - the home does not have the capacity to carry out group trips but residents can go out on an individual basis; - the kitchen is well managed with meals cooked from scratch and a choice of meals available; - residents’ nutrition, hydration and weight is monitored; - the manager commented that a new dependency tool was being used which had aided in improving staffing levels; - the manager was friendly and welcoming; - overall the home was well-run, efficient and calm. Residents commented that: - the care is very good and they liked it; - food was good, varied and enjoyable; - they enjoyed the new activities programme. Relatives commented that: - they were happy with the care and cleanliness of the home; - staff were friendly and appreciated the amount of time spent supporting residents; - they could raise and discuss problems with the manager who would address the problems promptly. Staff commented that they: - felt supported by management; - were supportive of the training programmes offered; - were encouraged to interact with residents; The report made no recommendations. The provider responded positively to the visit.

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General details

Report title 
Enter and view: Ashcroft Hollow Care Home, Staffordshire
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Wednesday, 23 August, 2017
Date evidence capture began 
Tuesday, 25 July, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Food and nutrition
Quality of care
Staff attitudes
Staff levels
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Adult social care
Nursing care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.