Enter and View: Ashcroft Hollow Care Home

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Summary of report content

Healthwatch Staffordshire undertook an Enter and View visit to Ashcroft Hollow Care Home on 12 December 2019.

They found this home to have a warm and caring atmosphere. Staff were well trained and led and had good relationships with the residents. The home appeared to make every effort to provide for all cultural, religious and lifestyle requirements. The residents were well cared for and they were happy.

There were two recommendations about making the home more dementia friendly. 

There was no response from the provider.

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General details

Report title 
Enter and View: Ashcroft Hollow Care Home
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Thursday, 30 January, 2020
Date evidence capture began 
Thursday, 12 December, 2019
Date evidence capture finished 
Thursday, 12 December, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Health and safety
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-5166

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Engagement event
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.