Enter and view: Ashby House

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Summary of report content

Healthwatch Milton Keynes conducted an Enter and View visit to Ashby House Nursing and Residential Care Home in November 2018. Semi structured interviews were conducted with 6 residents and relatives alongside observations made by the Enter and View representatives. The home offers specialised care for those with dementia in the Memory Lane Unit. Observations included that the care home was homely with comfortable furnishings in communal areas to encourage social interaction. There was a varied programme of activities including cooking and outdoor excursions. The staff were observed interacting well with residents and in a respectful manner. Visitor parking was difficult as there was limited space and restricted parking on the roads. Residents reported that those who are less mobile often felt that they were unable to move about the home and interact with people, leaving them feeling "left behind." The meals were flexible and there was choice available. However, the restaurant-style lunchtimes were very slow. The Memory Lane Unit took a more friendly and enjoyable approach with music and food served quickly. Recommendations were made by the Enter and View representatives and included: Monitor response times to the call bells to provide a quicker response in order to assess need. Consider identifying a member of staff to be free to respond during busy periods such as mealtimes; Review the experience of residents confined to their rooms to ensure they are not left for long periods of time but have social contact at regular intervals during the day; and Review the lunchtime process so that meals are served promptly, and long waiting times are avoided. Consider the use of making menu choices prior to sitting at the tables. The service provider responded positively and thoroughly addressing each recommendation and issue in turn.

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General details

Report title 
Enter and view: Ashby House
Local Healthwatch 
Healthwatch Milton Keynes
Date of publication 
Thursday, 7 March, 2019
Date evidence capture began 
Friday, 23 November, 2018
Date evidence capture finished 
Friday, 23 November, 2018
Type of report 
Enter and view
Key themes 
Car parking access
Food and nutrition
Information providing
Lifestyle and wellbeing
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.