Enter and view: Ashbrook Nursing Home

Download (PDF 327KB)

Summary of report content

Healthwatch Havering conducted an announced Enter and View visit. Healthwatch Havering is aiming to visit all health and social care facilities in the borough. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way. Healthwatch Havering visited Ashbrook Nursing Home on 12/07/2015. The summary of findings highlighted areas in relation to the premises, care, staff and other matters. The overall findings of the visits were mixed. The main recommendations informed that, in view of the fact that currently there is no garden facility, efforts be made to ensure that all residents have the opportunity to regularly go out. A temporary, formally-recognised dining area be provided in the current sitting room to ensure that residents do not spend all their time sitting in armchairs, unable to interact with residents other than those sitting either side of them. Menus be displayed in this dining area. Activity co-ordinators visit other homes within the group (or elsewhere) to learn of additional activities that could be provided, and that membership of the activities organisation be considered.

Would you like to look at:

General details

Report title 
Enter and view: Ashbrook Nursing Home
Local Healthwatch 
Healthwatch Havering
Date of publication 
Sunday, 12 July, 2015
Date evidence capture began 
Sunday, 12 July, 2015
Date evidence capture finished 
Sunday, 12 July, 2015
Type of report 
Enter and view
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Food and nutrition
Health and safety
Health inequalities
Health promotion
Health protection
Public involvement
Quality of care
Quality of catering
Quality of regulation
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
All people over the age of 65
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.