Enter and View: Ash Ward, Somerset

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Summary of report content

This is a very short report from Healthwatch Somerset following an Enter and View visit to Ash Ward mental health ward on 9th December 2015. The report just has the recommendations and the response from Ash Ward. Ash Ward is a 12 bedded low secure inpatient rehabilitation unit for male adults with mental health difficulties. It is located at Broadway Health Park, Bridgwater and is within walking distance of the town centre. 1 Healthwatch Somerset leaflets to be displayed both in reception and also on the patient engagement noticeboard. Thank you for supplying leaflets. They are now displayed both in reception and on the ward. 2 The Trust consider introducing any items from the good practice examples for meetings list that it thinks will help to improve these meetings. Thank you for your good examples list. We have considered how they may benefit Ash ward and have agreed to include some items. 3 The good practice examples activities list (See appendix 2 and 3) is discussed with staff and at ‘have your say meetings’. Thank you for your examples which will be discussed with staff and patients. 4 Consult a nutrition specialist for advice on improving healthy options for meals. The menus are currently being reviewed with the input of a dietician and nutritionist. The new menus should be available by the end of March 2016. 5 Create a volunteering recruitment plan to encourage the involvement of volunteers onto the ward. This will be discussed at a divisional level to identify the best approach to this that can be shared by all wards. 6 Consult with patients and staff about the wearing of uniforms by staff supporting patients while out in the community. There are plans for the uniforms and uniform policy to be reviewed by the Trust. The ward manager of Ash ward will be part of this group.

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General details

Report title 
Enter and View: Ash Ward, Somerset
Local Healthwatch 
Healthwatch Somerset
Date of publication 
Tuesday, 8 December, 2015
Date evidence capture began 
Tuesday, 8 December, 2015
Date evidence capture finished 
Tuesday, 8 December, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of treatment
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Inpatient care
Psychiatry/mental health (hospital services)

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.