Enter and view: Ash Hall Nursing Home

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Summary of report content

Healthwatch Staffordshire conducted an announced Enter and View visit. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way. Healthwatch Staffordshire visited Marlyn House, on 02/05/2018. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Staffordshire found that when they arrived, the door to the maintenance room on the ground floor was unlocked and the door had been left wide open. Quite some time later, this door was still open with no sign of the Maintenance Manager in the vicinity of the room. This room contains all sorts of tools, hammers, screw drivers, etc. which could by accessed by anyone who wished to inflict damage/harm. This presents a significant danger to residents, staff and visitors. Healthwatch Staffordshire did see some good practice in the Home, by the management and staff and the residents and visitors that we spoke with were happy with the care given, there were however some areas of care that could be improved and could potentially be resolved by supervision of staff by the management team. Healthwatch Staffordshire found that the Home provided a good, wide-ranging training programme, good access to healthcare professionals for residents and a good range of activities available to meet the individual needs of residents. There were several areas of concern relating to the health and safety of residents, staff and visitors. The recommendations within the report stated the ground floor maintenance room should be kept locked at all times. Equipment stored in Store Rooms should be fixed in place. All PAT testing should be brought up to date and kept within date. All hoists which are not in use should have their brakes applied. Metal ramp plates in the upstairs corridors should be renewed. Carpet on bedroom doors should be removed and replaced, preferably with purpose made door guards. Upstairs bedroom window (inside) should be cleaned of black areas and repainted. Attention should be paid to malodours. A complete copy of the last CQC Inspection should be available in the reception area.

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General details

Report title 
Enter and view: Ash Hall Nursing Home
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Wednesday, 2 May, 2018
Date evidence capture began 
Wednesday, 2 May, 2018
Date evidence capture finished 
Wednesday, 2 May, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Health promotion
Information providing
Quality of appointment
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.