Enter and view: Arran Manor Residential Care Home, Havering

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Summary of report content

Healthwatch Havering conducted an Enter and View visit to Arran Manor, on 27th September, 2016 as part of their aim to visit all health and social care facilities in the borough, to ensure that all services delivered are acceptable and the safety of the residents is not compromised in any way. Arran Manor is a residential care home that caters to the elderly people, including those with dementia or a sensory impairment. At the time of the visit, there 11 residents subject to DoLS. The team were met by the Care Officer and the one of the joint owners and the Manager. The communal rooms were attractively decorated and clean, the bathrooms and toilets were clean and modern, and the kitchen had a high standard of cleanliness and had plentiful supply of fresh produce and well stocked larders. Being a residential care home there was no registered nurse, but the team were told the staff are NVQ level 5 qualified, and there is training offered in-house. In an emergency, a senior member of staff decides whether to call 999 especially as recently there had been several incidents of the same resident, who has very specific medical needs, who repeatedly fell down. These incidents are recorded on the internal CCTV system also. Since then the problem has been resolved. HW team were informed that the District Nurses monitored palliative care and had a body map for End of Life care. The home has a daily structured but flexible activities programme, which is displayed on the residents’ notice board for everyone to see. Staff meetings were held monthly and the Manager has an open-door policy. Risk assessments was reviewed annually and changed if circumstances so required. All the residents spoken to said they were happy at the home. HW Havering only had the following recommendation: As contrasting colours in areas such as corridors are beneficial to elderly people, especially those who live with dementia, it could help if residents’ bedroom doors could be personalised by adding name plates or other items of personal identity, both to increase their sense of belonging and to aid identification when returning to their rooms. There was no response from the service provider.

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General details

Report title 
Enter and view: Arran Manor Residential Care Home, Havering
Local Healthwatch 
Healthwatch Havering
Date of publication 
Tuesday, 27 September, 2016
Date evidence capture began 
Tuesday, 27 September, 2016
Date evidence capture finished 
Tuesday, 27 September, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Quality of care
Staff training
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.