Enter and view: Arran Manor Residential Care Home

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Summary of report content

Healthwatch Havering conducted a second enter and view visit to Arran Manor Residential Care Home on 10th December 2018. They spoke to 4 people during this visit. This care home can accommodate up to 22 people. There were 12 care staff, with 3 support staff and 1 cook at the time of the visit. There are comprehensive handovers at the end of each shift with all Carers involved. 95% of the people living at Arran Manor had varying degrees of dementia and varying degrees of communication difficulties. Care plans for residents are reviewed annually and include activities that the individual enjoys. However, an activity coordinator is not employed. All medication is stored in locked cupboards and residents have access to a chiropodist, optician, and a dentist. Healthwatch Havering found the home exemplary and did not wish to offer recommendations.

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General details

Report title 
Enter and view: Arran Manor Residential Care Home
Local Healthwatch 
Healthwatch Havering
Date of publication 
Monday, 10 December, 2018
Date evidence capture began 
Monday, 10 December, 2018
Date evidence capture finished 
Monday, 10 December, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Food and nutrition
Health and safety
Holistic support
Integration of services
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people under the age of 18
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.