Enter and view: Arran Court

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Summary of report content

Healthwatch Brent conducted an announced Enter and View visit to Arran Court in August 2018. Arran Court is an older people's sheltered housing scheme with 31 residents currently living there.

The report found that the care planning process was efficient with all assessments of resident's needs carried out before accepting them, and that residents were involved in their care plan. All staff had received the mandatory training to conduct their work. The residents appreciated privacy, independence, participating in decisions, being in a safe & secure environment, and being able to maintain links with family and friends. All residents stated that they were happy with living at Arran Court.

Healthwatch Brent recommended that the manager should be encouraged to address issues that residents raise and that the windows of the home be cleaned.

The response from the manager was brief.

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General details

Report title 
Enter and view: Arran Court
Local Healthwatch 
Healthwatch Brent
Date of publication 
Thursday, 2 July, 2020
Date evidence capture began 
Thursday, 16 August, 2018
Date evidence capture finished 
Thursday, 16 August, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Assisted living

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.