Enter and view: Arlesey Medical Centre, Central Bedfordshire

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Summary of report content

Healthwatch Central Bedfordshire produced this Enter and view report following a visit to Arlesey Medical Centre on 4th August 2015. The visit formed part of a series of visits with the following aims: - to engage with patients of GP Practices and understand how dignity is being respected - identify examples of good working practice - observe patients engaging with staff (clinical and non-clinical), and their surroundings. HWCB made the following recommendations: HWCB recommends that all interior paintwork be redecorated or ‘spring-cleaned’ to present a welcoming environment for patients. HWCB further recommends that a survey of patients be undertaken to assess the need for evening appointments. HWCB would also recommend that the Practice consider a more proactive promotion of the PPG to raise awareness of its existence and to attract new members to the group. Finally, Healthwatch Central Bedfordshire recommends that this report is shared with the patients and staff (clinical and non-clinical) of the Practice and to advise that if they should wish to contribute any additional comments about the report, to contact Healthwatch Central Bedfordshire direct. Service Provider response Thank you for sending the above report. We believe that the report represents a fair and accurate assessment of the Practice and acknowledge the recommendations made by the visiting team. The report and findings will be discussed with our PPG at the next scheduled meeting. We will also publish the report on our website and Facebook page and seek feedback.

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General details

Report title 
Enter and view: Arlesey Medical Centre, Central Bedfordshire
Local Healthwatch 
Healthwatch Central Bedfordshire
Date of publication 
Tuesday, 4 August, 2015
Date evidence capture began 
Tuesday, 4 August, 2015
Date evidence capture finished 
Tuesday, 4 August, 2015
Type of report 
Enter and view
Key themes 
Access
Administration
Booking appointments
Communication between staff and patients
Decor
Information providing
Prescription
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff training
Other information of note about this report 
Good Practice
Healthwatch reference number 
Rep-5321

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
28
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.