Enter and view: Arkley Nursing Home

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Summary of report content

Healthwatch Barnet conducted an announced Enter and View visit, as part of a planned set of visits investigating the mealtime experiences of residents at a range of care and nursing homes within the London Borough of Barnet. Healthwatch Barnet visited Arkley Nursing Home Monday 12 March 2018. Healthwatch Barnet found the home provides good quality food to meet individual tastes. Overall residents were satisfied with the food, with a few concerns about the low temperature of some dishes. Healthwatch Barnet felt that the presentation of the food was good although the dining room tables could be cleared more Enter and View . The chef had an impressive knowledge of the residents’ food needs as well as their likes and dislikes. We felt that in order to respect residents’ dignity, they should be offered linen napkins rather than bibs. Healthwatch Barnet found that few residents chose to eat in the dining rooms and that there was limited social interaction at meal times even amongst those who chose to do so. This report contains 5 recommendation in relation to theme around mealtimes, hygiene and training.

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General details

Report title 
Enter and view: Arkley Nursing Home
Local Healthwatch 
Healthwatch Barnet
Date of publication 
Monday, 12 March, 2018
Date evidence capture began 
Monday, 12 March, 2018
Date evidence capture finished 
Monday, 12 March, 2018
Type of report 
Enter and view
Key themes 
Food and nutrition
Health and safety
Staff training
Healthwatch reference number 
Rep-7001

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.