Summary of report content
Healthwatch Coventry conducted an Enter and View visit to Arden Park Care Home in November 2019. Twelve residents and staff were spoken to during the visit to collect their feedback.
The report found that the environment of the home was pleasant and fit for purpose. Staff reported that residents were supported with their health needs, however, there are difficulties in accessing dental services for residents. Residents reported that staff listened to them and they were satisfied with their care and support. The home used technology to support care planning and through an online subscription which residents could use to access music.
The recommendations include: improving signage for disabled access; support residents with hearing loss by reviewing the user guide; address storage in the bathrooms; development of activities; and address the maintenance issues.
The service provider responded to these recommendations well and outlined an action plan to address them.