Enter and view: Arden Park Care Home

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Summary of report content

Healthwatch Coventry conducted an Enter and View visit to Arden Park Care Home in November 2019. Twelve residents and staff were spoken to during the visit to collect their feedback. 

The report found that the environment of the home was pleasant and fit for purpose. Staff reported that residents were supported with their health needs, however, there are difficulties in accessing dental services for residents. Residents reported that staff listened to them and they were satisfied with their care and support. The home used technology to support care planning and through an online subscription which residents could use to access music.

The recommendations include: improving signage for disabled access; support residents with hearing loss by reviewing the user guide; address storage in the bathrooms; development of activities; and address the maintenance issues. 

The service provider responded to these recommendations well and outlined an action plan to address them.

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General details

Report title 
Enter and view: Arden Park Care Home
Local Healthwatch 
Healthwatch Coventry
Date of publication 
Thursday, 12 March, 2020
Date evidence capture began 
Wednesday, 6 November, 2019
Date evidence capture finished 
Wednesday, 6 November, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Information providing
Lifestyle and wellbeing
Quality of care
Staff attitudes
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.