Enter and view: Arden-Court, Salford

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Summary of report content

3 representatives from HWS visited the home owned by Bloom Care Ltd as an announced visit. This is a Care Home with Nursing, registered for a maximum of 47 Service Users aged 60+. Interviews were conducted with 8 members of staff and 6 residents were approached. Topics such as Quality of Care, Safety, Dignity, Respecting and Acknowledging the Resident’s and families’ wishes and Staff Training were explored. Registered Care Categories: Dementia, Mental Health Condition, Old Age and Physical Disability Specialist Care Categories: Cancer Care, Cerebral Palsy, Colitis & Crohn's Disease, Down Syndrome, Epilepsy, Head/Brain Injury, Hearing Impairment, Huntington's Disease, Motor Neurone Disease, Multiple Sclerosis, Muscular Dystrophy, Neuropathic, Orthopaedic, Parkinson's Disease, Speech Impairment, Stroke and Visual Impairment. Facilities & Services: Palliative Care, Respite Care, Convalescent Care, Own GP if required, Own Furniture if required, Pets by arrangement, Close to Local shops, Access to Public Transport, Lift, Wheelchair access, Gardens for residents and Television point in own room. Key findings: • A recent change in management with a positive attitude of staff members. • Wide range of activities for residents to get involved in but participation limited due to physical difficulties • Clear communication between the manager and the care staff each day. • Nursing care for most residents and staff involve them in making decisions on their daily life Recommendations: • Staff refresher training to include dignity and respect with reference to knocking before entering a resident’s bedroom. • To consider providing more options of ‘days out’ for those residents who would like to take part. • Clarity for staff’s understanding of the function and frequency of the residents & family meetings. Staff to be encouraged to promote this to residents & family. • Evaluate maintenance procedure to avoid delays in equipment being repaired or replaced at a local level. Service Provider Response: • All Staff have completed a dignity training course and have been reminded of the importance of knocking before entering a resident’s bedroom. • Many residents require large bespoke wheelchairs that are difficult to use outside. The home to arrange more outside activities, such as BBQs and gardening. • Display family and resident’s meetings clearly to avoid confusion with staff. • Maintenance department made aware of issues with replacements and repairs.

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General details

Report title 
Enter and view: Arden-Court, Salford
Local Healthwatch 
Healthwatch Salford
Date of publication 
Tuesday, 5 December, 2017
Date evidence capture began 
Tuesday, 5 December, 2017
Date evidence capture finished 
Tuesday, 5 December, 2017
Type of report 
Enter and view
Service evaluation
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Cost of services
Food and nutrition
Health and safety
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of regulation
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Good Practice
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Care of the elderly

Details about conditions and diseases

Types of long term conditions 
Not known

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.