Enter and view: Arden Court

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Summary of report content

Healthwatch Salford carried out an Enter and View visit to Arden Court, a nursing and residential care home with places for up to 47 residents.

The home was evaluated against eight quality indicators: strong, visible management; staff with the time and skills to do their jobs; good knowledge of each individual resident and how their needs may be changing; a varied programme of activities; quality, choice and flexibility around food and mealtimes; ensuring residents can regularly see health professionals such as GPs, dentists, opticians or chiropodists; accommodating residents’ personal, cultural and lifestyle needs; and being an open environment where feedback is actively sought and used.

Arden Court had recently undergone a change in management and this was reflected in the positive attitude of staff members. One week prior to the visit the home had received a further CQC inspection, with the initial feedback from the CQC deemed as promising and that the home was ‘travelling in the right direction’.

There were a wide range of activities for residents to get involved in, although due to the nature of their physical difficulties, participation was limited. Evidence from the conversations suggested that staff included residents in decisions (where capacity allowed) with the resident being empowered to make essential choices on their daily life preferences.

There seemed to be clear communication between the manager and the care staff each day, with any changes to the resident’s care noted by all. Staff felt that they could have a say in how the home is run and the manager appeared to be receptive to this.

Although most residents were provided with nursing care, staff appeared to involve them in making decisions on their daily life.

Healthwatch Salford made four recommendations following this visit, based around:

  • Residents external activities
  • Dignity and care (privacy)
  • Updating staff and improving feedback
  • Streamlining back office systems.

The report includes a positive response from the service provider.

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General details

Report title 
Enter and view: Arden Court
Local Healthwatch 
Healthwatch Salford
Date of publication 
Thursday, 5 December, 2019
Date evidence capture began 
Tuesday, 5 December, 2017
Date evidence capture finished 
Tuesday, 5 December, 2017
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Decor
Engagement
Food and nutrition
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff training
Other information of note about this report 
Activities
Healthwatch reference number 
Rep-5037

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
14
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.