Enter and view: Archmoor Care Home

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Summary of report content

Healthwatch Rochdale conducted an Enter and View visit to Archmoor Care Home, a residential care home with spaces for up to 20 residents. The visit was carried out as part of a Healthwatch Rochdale’s Enter and View programme.

Key findings included: residents and staff felt the manager of the home provided good support and was very helpful; residents felt that the staff were very good and had the time to stop and chat with them often; residents and their family members felt that staff had a good knowledge of each individual resident and how their needs may be changing; some residents felt there was a wide range of activities that were easy to join in with, however another felt that the activities were limited and boring; residents thought the food was good and staff were observed appropriately supporting residents who needed help with mealtimes; residents had access to visits from an eye care provider, however those asked were less sure about access to a dentist; residents’ personal, cultural and lifestyle needs were accommodated; residents and family members said they felt confident in making complaints and staff were very approachable; all felt that the physical environment of the home was clean, tidy and suitable for residents’ needs, including dementia-friendly signage and a well-maintained garden.

Healthwatch Rochdale made three recommendations around: giving staff members the opportunity to study for their NVQ Level 2; offering additional activities; and having a ‘you said, we did’ board for both residents and staff feedback, to demonstrate how giving feedback can make a positive difference. The report contains a response from the service provider, outlining how they are addressing these recommendations.

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General details

Report title 
Enter and view: Archmoor Care Home
Local Healthwatch 
Healthwatch Rochdale
Date of publication 
Wednesday, 31 July, 2019
Date evidence capture began 
Friday, 21 June, 2019
Date evidence capture finished 
Friday, 21 June, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Decor
Food and nutrition
Health and safety
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Staff attitudes
Staff training
Other information of note about this report 
Activities
Healthwatch reference number 
Rep-4694

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
10
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.