Enter and View: Apthorp Care Centre

Download (PDF 167KB)

Summary of report content

Healthwatch Barnet conducted an announced Enter and View visit to Apthorp Care Centre on 18th February 2016, as part of a planned strategy to look at a range of care and nursing homes within the area. The centre, which is managed by the Freemantle Trust, provides care for the frail elderly, including those with dementia and learning disabilities. A general description of the building layout & design is provided by the team. The decor is described as "cheerful" and the team praised it's high level of cleanliness; high standards of food; happy and well-dressed residents that enjoyed several activities such as games, books, jigsaws, gardening and singing in ‘The Apthorp Choir’. A key worker was assigned to the resident at the time of visit. Residents commented that they were unaware of their plans but were aware of being weighed regularly and being asked about how they were. Engagement between residents/relatives and carers was addressed by several notices throughout the home and information was given on how to complain or address an issue. However, they were informed that the process is being amended to a more personal approach in assessing residents’ satisfaction. At the time, the team were told the Butterfly Scheme for ensuring personalised dementia care is being introduced. The team were informed patients were being discharged to the care home without being given relevant information on medication or on equipment that is needed to be in place before they move in. All team members observed lunch served by the kitchen, which had been awarded 5 stars due to the very good standard of food served. The Healthwatch team were happy with the visit, particularly with the level of cleanliness and the good food. The report makes the following recommendations: Apthorp care home should make sure hand gel at the main entrance is always available; ensure the proposed scheme for engaging with residents and relatives is introduced and is effective; and finally, WiFi could be made available throughout the home. A recommendation made to the CCG was to ensure that the Rapid Treatment Team continue to provide an effective focused service to the home. A recommendation to Healthwatch was to provide assistance to the home and liaise with local health bodies to ensure residents are discharged from hospitals at appropriate times along with relevant information, medicines and equipment. The Manager commented that the report was "fair and factually correct." They said they had already addressed the issue of the hand gel at the main entrance, and the first full meeting of the resident and relatives committee had taken place, with the next one booked imminently.

Would you like to look at:

General details

Report title 
Enter and View: Apthorp Care Centre
Local Healthwatch 
Healthwatch Barnet
Date of publication 
Monday, 29 February, 2016
Date evidence capture began 
Thursday, 18 February, 2016
Date evidence capture finished 
Thursday, 18 February, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Continuity of care
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.