Summary of report contentHealthwatch Warrington visited Apple Court Care Home on 24th May 2017. This visit was conducted as a follow up to a previous visit in February 2016, with a renewed focus on the values of the home and to check whether their previous recommendations had been implemented. Apple Court Care Home is a 67 bed home run by Select Healthcare Group, currently housing 49 older residents with early to advanced dementia needs. The home received an overall ‘requires improvement’ rating in its latest CQC inspection report, published on 21 st March 2017, although it received ‘good’ ratings in the ‘caring’ and ‘safe’ categories. Furthermore, the home was generally clean and secure- the downstairs portion had been refurbished and was modern and homely whilst the upstairs had yet to undergo the refurbishment. Residents' rooms were well personalised and there were food options available at meal times. There was no negative treatment of residents witnessed and all the staff seemed caring and friendly. The home also has a positive relationship with the Local Authority’s Safeguarding team but further safeguarding training is required at the home and staff need to clearly understand specialist topics such as DoLS, MCA and Best Interest Practice. Healthwatch Warrington were pleased overall but made 3 key recommendations following their visit, about care records, the environment and decor and increasing the number of activities for residents. It was evident that the staff were making a good effort to improve the home, e.g. there were plans to hire additional activities coordinators and also volunteers for extra help around the home. The manager, Kerry, appreciated the feedback provided by Healthwatch Warrington.
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Enter and view: Apple Court Care Home, Warrington
Date of publication
Monday, 24 July, 2017
Date evidence capture began
Wednesday, 24 May, 2017
Date evidence capture finished
Wednesday, 24 May, 2017
Type of report
Enter and view
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Quality of care
Quality of catering
Quality of staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
If this work has been done in partnership, who is the partner?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of disabilities
Long term condition
Types of long term conditions
Alzheimer’s disease or dementia
Number of people who shared their views
All people 18 and over
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?