Enter and view: Apple Court Care Home, Warrington

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Summary of report content

Healthwatch Warrington visited Apple Court Care Home on 24th May 2017. This visit was conducted as a follow up to a previous visit in February 2016, with a renewed focus on the values of the home and to check whether their previous recommendations had been implemented. Apple Court Care Home is a 67 bed home run by Select Healthcare Group, currently housing 49 older residents with early to advanced dementia needs. The home received an overall ‘requires improvement’ rating in its latest CQC inspection report, published on 21 st March 2017, although it received ‘good’ ratings in the ‘caring’ and ‘safe’ categories. Furthermore, the home was generally clean and secure- the downstairs portion had been refurbished and was modern and homely whilst the upstairs had yet to undergo the refurbishment. Residents' rooms were well personalised and there were food options available at meal times. There was no negative treatment of residents witnessed and all the staff seemed caring and friendly. The home also has a positive relationship with the Local Authority’s Safeguarding team but further safeguarding training is required at the home and staff need to clearly understand specialist topics such as DoLS, MCA and Best Interest Practice. Healthwatch Warrington were pleased overall but made 3 key recommendations following their visit, about care records, the environment and decor and increasing the number of activities for residents. It was evident that the staff were making a good effort to improve the home, e.g. there were plans to hire additional activities coordinators and also volunteers for extra help around the home. The manager, Kerry, appreciated the feedback provided by Healthwatch Warrington.

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General details

Report title 
Enter and view: Apple Court Care Home, Warrington
Local Healthwatch 
Healthwatch Warrington
Date of publication 
Monday, 24 July, 2017
Date evidence capture began 
Wednesday, 24 May, 2017
Date evidence capture finished 
Wednesday, 24 May, 2017
Type of report 
Enter and view
Key themes 
Administration
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Medication
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff training
Other information of note about this report 
Activities
Healthwatch reference number 
Rep-1289

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Local Council
If this work has been done in partnership, who is the partner? 
no
Primary research method used 
Observation
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

Types of disabilities 
Long term condition
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
5
Age group 
All people 18 and over
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.