Enter and view: Anson Court

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Summary of report content

Anson Court is a residential home providing accommodation and care for elderly residents with dementia in Walsall. An announced enter and view visit took place to observe the physical environment of the home, the interactions of staff and residents and to observe and capture the experiences of service delivery of the residents, relatives and staff. The visit was selected on the basis of the last CQC inspection dated December 2016 which rated the home as requiring improvement. Key findings -feeback recieved was only positive, staff appeard well trained and committed to caring for the residents. Some areas of the infrastructure could benefit from being updated. There was a sense of community and interation between the staff and residents helped by the activities organised by management. Reccomendations - some consideration could be given by the owners of home to providing a more stimulatory based garden area designed to improve resident experience, consideration should be given by the owners to providing a visitor/contractor signing in book which both meets legislative requirements and also imparts the relevant health & safety information at the point of signing, paintwork could benefit from being refreshed in the main thoroughfare areas. Provider feedback - The provider confirmed they have taken on board the reccomendations made, of which a number are already in progress.

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General details

Report title 
Enter and view: Anson Court
Local Healthwatch 
Healthwatch Walsall
Date of publication 
Friday, 4 August, 2017
Date evidence capture began 
Friday, 4 August, 2017
Date evidence capture finished 
Friday, 4 August, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Health and safety
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of regulation
Quality of staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Adult social care
Residential care home

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.