Summary of report contentIn May 2017 Healthwatch Derbyshire produced a report outlining the ‘Enter and View’ programme which had taken place between June 2016 and February 2017. The report stated that 26 unannounced Enter & View visits had taken place across all of the Derbyshire County Council (DCC) residential care homes. These visits were undertaken by request of DCC, providing them with an additional independent dimension to their own internal quality assurance systems. The general feedback from the visits included: • The services provide a homely, welcoming and comfortable environment • There was a high degree of satisfaction and confidence expressed by both residents and relatives regarding the commitment, enthusiasm and skills of the staff • Staff/resident relationships reflected care, sensitivity and respect for each individual • Staff practices reflected the importance of choice, control, independence and personalisation for residents in their care The report also provided some of the recommendations which had been made as part of the programme and the actions that had taken place as a result.
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Enter and view: Annual Synopsis of visits 2016-17, Derbyshire
Date of publication
Monday, 1 May, 2017
Date evidence capture began
Wednesday, 1 June, 2016
Date evidence capture finished
Wednesday, 1 February, 2017
Type of report
Enter and view
Impact or progress
Quality of care
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Care of the elderly
Types of long term conditions
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible Impact (cost related)