Enter and view: Annual Synopsis of visits 2016-17, Derbyshire

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Summary of report content

In May 2017 Healthwatch Derbyshire produced a report outlining the ‘Enter and View’ programme which had taken place between June 2016 and February 2017. The report stated that 26 unannounced Enter & View visits had taken place across all of the Derbyshire County Council (DCC) residential care homes. These visits were undertaken by request of DCC, providing them with an additional independent dimension to their own internal quality assurance systems. The general feedback from the visits included: • The services provide a homely, welcoming and comfortable environment • There was a high degree of satisfaction and confidence expressed by both residents and relatives regarding the commitment, enthusiasm and skills of the staff • Staff/resident relationships reflected care, sensitivity and respect for each individual • Staff practices reflected the importance of choice, control, independence and personalisation for residents in their care The report also provided some of the recommendations which had been made as part of the programme and the actions that had taken place as a result.

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General details

Report title 
Enter and view: Annual Synopsis of visits 2016-17, Derbyshire
Local Healthwatch 
Healthwatch Derby
Date of publication 
Monday, 1 May, 2017
Date evidence capture began 
Wednesday, 1 June, 2016
Date evidence capture finished 
Wednesday, 1 February, 2017
Type of report 
Enter and view
Impact or progress
Key themes 
Quality of care
Healthwatch reference number 
Rep-6512

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Local Council
Primary research method used 
Structured interview
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Secondary care services 
Care of the elderly

Details about conditions and diseases

Types of long term conditions 
Not known

Details of people who shared their views

Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.