Summary of report contentAnn Challis provides care for up to 23 older women, of the residents 95% are living with varying degrees of dementia. At the time of the visit there were 21 residents at the home. The home is a large Victorian detached house with accommodation provided over three floors. There are 11 single bedrooms and six shared bedrooms, some rooms are with ensuite. There is a large accessible and secure garden area to the rear of the property. Healthwatch Trafford observed that the home has recently renewed carpets and soft furnishings in communal lounges and the dining area. The home offers long-term residential care and short-term respite. At the time of the visit the Manager had been in post for several months having previously been employed at the home for over 10 years as a member of the care staff. The Manager kindly agreed to mail out 21 questionnaires to relatives of residents living at the home, six completed questionnaires were returned to Healthwatch Trafford. All questionnaires informed Healthwatch Trafford that they felt their relatives living at Ann Challis Residential Home were treated with kindness and compassion. On entering the home, there are a variety of notice boards displayed on the walls with information for residents and visitors. On the day of the visit Healthwatch Trafford observed the Manager and staff interacting with residents in a caring, friendly and kindly manner. Members of staff we spoke to told Healthwatch Trafford that they were very happy working at the home and that the Manager was extremely approachable and that they felt supported by the management. The report contains 4 recommendations, which include: Review activities rota to include activities for residents that do not have dementia ;consider providing twiddle mats or other dementia friendly aids for residents with dementia; provide identity badges for all staff members to enable visitors to identify staff and their responsibilities within the home; to have contingency plan in place for when the Manager is not available to be on-call 24 hours a day.
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Enter and view: Ann Challis Residential Home
Date of publication
Friday, 14 December, 2018
Date evidence capture began
Thursday, 27 September, 2018
Date evidence capture finished
Thursday, 27 September, 2018
Type of report
Enter and view
Digitalisation of services
Lifestyle and wellbeing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?