Enter and view: Ann Challis Residential Home

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Summary of report content

Ann Challis provides care for up to 23 older women, of the residents 95% are living with varying degrees of dementia. At the time of the visit there were 21 residents at the home. The home is a large Victorian detached house with accommodation provided over three floors. There are 11 single bedrooms and six shared bedrooms, some rooms are with ensuite. There is a large accessible and secure garden area to the rear of the property. Healthwatch Trafford observed that the home has recently renewed carpets and soft furnishings in communal lounges and the dining area. The home offers long-term residential care and short-term respite. At the time of the visit the Manager had been in post for several months having previously been employed at the home for over 10 years as a member of the care staff. The Manager kindly agreed to mail out 21 questionnaires to relatives of residents living at the home, six completed questionnaires were returned to Healthwatch Trafford. All questionnaires informed Healthwatch Trafford that they felt their relatives living at Ann Challis Residential Home were treated with kindness and compassion. On entering the home, there are a variety of notice boards displayed on the walls with information for residents and visitors. On the day of the visit Healthwatch Trafford observed the Manager and staff interacting with residents in a caring, friendly and kindly manner. Members of staff we spoke to told Healthwatch Trafford that they were very happy working at the home and that the Manager was extremely approachable and that they felt supported by the management. The report contains 4 recommendations, which include: Review activities rota to include activities for residents that do not have dementia ;consider providing twiddle mats or other dementia friendly aids for residents with dementia; provide identity badges for all staff members to enable visitors to identify staff and their responsibilities within the home; to have contingency plan in place for when the Manager is not available to be on-call 24 hours a day.

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General details

Report title 
Enter and view: Ann Challis Residential Home
Local Healthwatch 
Healthwatch Trafford
Date of publication 
Friday, 14 December, 2018
Date evidence capture began 
Thursday, 27 September, 2018
Date evidence capture finished 
Thursday, 27 September, 2018
Type of report 
Enter and view
Key themes 
Digitalisation of services
Lifestyle and wellbeing
Staff levels
Healthwatch reference number 
Rep-4349

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
6
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.