Summary of report contentHealthwatch Cheshire West conducted an Enter and View visit to the Ambulatory Care Unit at Countess of Chester Hospital on the 26th of May 2015. The team spoke to patients, relatives and staff. They used survey methods and made general observations. The team commented that the department was calm and efficient, with staff indicated that they enjoyed working there. Overall, patient feedback was positive with a number of patients praising the treatment they received in the department. The report indicated that the department ran smoothly and was well coordinated with other departments. The report made several recommendations. The team felt that an information board about the staff detailing their roles would be helpful for patients. Another recommendation was to improve diagnostic availability during the weekend to enable cases to be progressed more quickly. The report included a response from the provider, detailing the positive patient feedback received.
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Enter and view: Ambulatory Care Unit, Countess of Chester Hospital
Healthwatch Cheshire West and Chester
Date of publication
Tuesday, 26 May, 2015
Date evidence capture began
Tuesday, 26 May, 2015
Date evidence capture finished
Thursday, 26 May, 2016
Type of report
Enter and view
Quality of care
Quality of staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Urgent and emergency care services
Urgent care services
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?