Enter and view: Ambulatory Care Unit, Countess of Chester Hospital

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Summary of report content

Healthwatch Cheshire West conducted an Enter and View visit to the Ambulatory Care Unit at Countess of Chester Hospital on the 26th of May 2015. The team spoke to patients, relatives and staff. They used survey methods and made general observations. The team commented that the department was calm and efficient, with staff indicated that they enjoyed working there. Overall, patient feedback was positive with a number of patients praising the treatment they received in the department. The report indicated that the department ran smoothly and was well coordinated with other departments. The report made several recommendations. The team felt that an information board about the staff detailing their roles would be helpful for patients. Another recommendation was to improve diagnostic availability during the weekend to enable cases to be progressed more quickly. The report included a response from the provider, detailing the positive patient feedback received.

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General details

Report title 
Enter and view: Ambulatory Care Unit, Countess of Chester Hospital
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Tuesday, 26 May, 2015
Date evidence capture began 
Tuesday, 26 May, 2015
Date evidence capture finished 
Thursday, 26 May, 2016
Type of report 
Enter and view
Key themes 
Decor
Quality of care
Quality of staffing
Healthwatch reference number 
Rep-5297

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Urgent and emergency care services 
Urgent care services

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Doctors
Nurses
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.