Enter and view: Amberley House

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Summary of report content

Healthwatch Stoke-on-Trent conducted an enter and view visit on New Park house, a privately run care home which provides care and accommodation for 70 residents, delivering both residential and nursing care, including for those with dementia. Healthwatch Stoke-on-Trent, in partnership with the City Council, has introduced a 'Dignity and Respect Charter' which applies to every resident receiving care. The visit is to assess how this is perceived by both residents and staff. Observations of the Enter and View representatives included: - Generally, the environment is very good – all rooms are very clean and, since it was a warm day, most windows were open (but all have working security catches for safety). - The Activities Coordinator who told us there were many activities, including bingo, gardening, baking and board games. A couple of ladies were observed walking around with video games but apart from this we saw no evidence of residents’ participation. - Comments from residents were all very positive about the staff. They were considered very caring and always willing to help, whenever they were free. - Staff seem to be properly aware of what is meant by dignity and respect and all applied it wherever possible. However, due to perceived staff shortages on occasions, it does not always seem to be fully implemented. Healthwatch Stoke-on-Trent made 2 recommendations in the report:  These observations would indicate that staff at Amberley House may benefit from refresher training regarding Dignity and Respect and how it applies to all areas of their work. Healthwatch Stoke-on-Trent is able to provide this training (half day) and it is free of charge. Please contact us if you would like us to undertake this.  We would recommend that attention is paid to trying to ensure bathroom areas are clutter free and that notices (including menus) are kept current. There is a proposal to re-visit Amberley House early in the new year (2017) to check on progress. The report does not include a response from the provider.

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General details

Report title 
Enter and view: Amberley House
Local Healthwatch 
Healthwatch Stoke-on-Trent
Date of publication 
Friday, 23 September, 2016
Date evidence capture began 
Wednesday, 17 August, 2016
Date evidence capture finished 
Wednesday, 17 August, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Cost of services
Food and nutrition
Health and safety
Health promotion
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Local Council
If this work has been done in partnership, who is the partner? 
Stoke-on-Trent City Council
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.