Summary of report content
Healthwatch Staffordshire conducted an Enter and View visit to Amber Wood, a residential home for up to 45 residents. The home was evaluated against eight quality indicators: strong, visible management; staff with the time and skills to do their jobs; good knowledge of each individual resident, their needs and how their needs may be changing; a varied programme of activities; quality, choice and flexibility around food and mealtimes; ensuring residents can regularly see health professionals such as GPs, dentists, opticians or chiropodists; accommodating residents' personal, cultural and lifestyle needs; and being an open environment where feedback is actively sought and used.
Observation by the Enter and View representatives found that: Amber Wood was a new, purpose-built home, with high standards of accommodation and state-of the-art facilities. The management and staff provided high quality, personalised services to residents. There was, however, still some way to go to achieve a full staffing complement who are all comfortable working in what for some was still a new and very different environment from that they have previously experienced. Healthwatch Staffordshire noted five points that should be included in future monitoring. The report contains a response from the service provider.
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Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.