Enter and view: Amber Wood

Download (PDF 529KB)

Summary of report content

Healthwatch Staffordshire conducted an Enter and View visit to Amber Wood, a residential home for up to 45 residents. The home was evaluated against eight quality indicators: strong, visible management; staff with the time and skills to do their jobs; good knowledge of each individual resident, their needs and how their needs may be changing; a varied programme of activities; quality, choice and flexibility around food and mealtimes; ensuring residents can regularly see health professionals such as GPs, dentists, opticians or chiropodists; accommodating residents' personal, cultural and lifestyle needs; and being an open environment where feedback is actively sought and used.

Observation by the Enter and View representatives found that: Amber Wood was a new, purpose-built home, with high standards of accommodation and state-of the-art facilities. The management and staff provided high quality, personalised services to residents. There was, however, still some way to go to achieve a full staffing complement who are all comfortable working in what for some was still a new and very different environment from that they have previously experienced. Healthwatch Staffordshire noted five points that should be included in future monitoring. The report contains a response from the service provider.

Would you like to look at:

General details

Report title 
Enter and view: Amber Wood
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Wednesday, 20 November, 2019
Date evidence capture began 
Tuesday, 15 October, 2019
Date evidence capture finished 
Tuesday, 15 October, 2019
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Communication between staff and patients
Complaints procedure
Continuity of care
Digitalisation of services
Food and nutrition
Holistic support
Information providing
Lifestyle and wellbeing
Medication
Quality of care
Service delivery organisation and staffing
Staff levels
Staff training
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 
Rep-5024

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Memory
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.