Enter and view: Amber Lodge Nursing Home

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Summary of report content

Healthwatch Derby conducted an Enter and View visit to Amber Lodge Nursing Home on the 18th February 2019. 

They found Amber Lodge had pleasant indoor and outdoor areas for residents, and that the security of the residents was a clear priority. Communication was very important in the home, with a range of information readily available. Residents were seen to be treated with respect and dignity. The environment was clean and airy.

Healthwatch made several recommendations, including: to have a staffing board with names and photographs, staff to wear name badges for easier identification, to complete the menu board daily, and to implement signage at the rear of the home. 

This report contains a service provider response.

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General details

Report title 
Enter and view: Amber Lodge Nursing Home
Local Healthwatch 
Healthwatch Derby
Date of publication 
Monday, 10 June, 2019
Date evidence capture began 
Monday, 18 February, 2019
Date evidence capture finished 
Monday, 18 February, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health protection
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.