Enter and view: Alver Bank Care Home

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Summary of report content

Healthwatch Lambeth gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Lambeth to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Lambeth visited Alver Bank Care Home on Thursday 17 April 2014. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Lambeth found that residents and their families believe that people living with dementia at Alver Bank are safe and appear satisfied with the care they receive. Often people with dementia find it difficult to make friends and take part in collective activities. Although the team were not able to talk with the Activities Co-ordinator, we observed staff responding sensitively to the needs of different residents and noted that residents who prefer to sit back and watch were able to join in group activities as and when they chose. Healthwatch Lambeth recommend that the Activities Co-ordinator and staff should review the existing visual memory aides around the building to identify whether they need refreshing. As and when residents begin to become confused about where their room is, staff should discuss with them and their relatives what pictures or symbols they would easily recognise to identify their rooms. When considering options for new furniture purchased for the lounge areas, thought should be given to ensuring that the furniture colour contrasts with the colour of the walls and the carpet. Staff should consult with residents with impaired sight about whether they would like to have the opportunity to have audio books and if so, assist them to join the local library. When difficulties arise in respect of residents’ finances who are subject to Lasting or Enduring Powers of Attorney, the Manager should also contact the Office of Public Guardian which monitors and regulates these arrangements

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General details

Report title 
Enter and view: Alver Bank Care Home
Local Healthwatch 
Healthwatch Lambeth
Date of publication 
Thursday, 17 April, 2014
Date evidence capture began 
Thursday, 17 April, 2014
Date evidence capture finished 
Thursday, 17 April, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.