Enter and view: Alton House Care Home (third visit)

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Summary of report content

Healthwatch Havering conducted an Enter and View visit to Alton House Care Home, a care home with accommodation for up to 23 residents.

Observation by the Enter and View representatives reported that: the home’s kitchen was spotlessly clean; picture menus were available and two choices of meals were offered to residents, with an alternative available if they did not like either; safeguarding and falls incidents were logged and reported to the appropriate authorities; a call bell system was available in bedrooms and both lounges; the home did not employ an activities coordinator, but care staff made appropriate arrangements; new care plans were being introduced with monthly reviews; infection control procedures had been developed; medications were stored appropriately; residents were observed during mealtimes and weighed regularly to ensure that they remained nourished; and all mandatory staff training was undertaken. The Enter and View team spoke to a relative of one resident who was very happy with all aspects of the care given at the home.

Healthwatch Havering did not make any specific recommendations in the report.

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General details

Report title 
Enter and view: Alton House Care Home (third visit)
Local Healthwatch 
Healthwatch Havering
Date of publication 
Thursday, 23 May, 2019
Date evidence capture began 
Wednesday, 20 February, 2019
Date evidence capture finished 
Wednesday, 20 February, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Food and nutrition
Health and safety
Health promotion
Holistic support
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.