Enter and view: Althorpe Care Home

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Summary of report content

Healthwatch North Lincolnshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch North Lincolnshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch North Lincolnshire visited Althorpe Care Home on 25th February 2015. The key findings highlighted areas in relation to patient feedback, staff feedback and observation. Overall, residents were very happy with the care provided at their care home and enjoyed living there. Most residents believed that it was in their best interest to live in the care 6 home as they were no longer able to look after themselves and residents were appreciative of the help they received. Residents regarded staff at Althorpe extremely well, as they provided the support that residents needed whilst enabling them to have their independence. Staff assisted residents to move around the home safely and helped them to get ready for the day. Staff members were also observed by Enter and View representatives to sit and have chats with residents, indicating that the social aspect of wellbeing was being met at Althorpe. Residents’ feedback on the food at Althorpe was very positive, both regarding quality and quantity. There was ample choice in meal options offered and residents were able to choose where they wanted to eat. Most residents told Healthwatch representatives that they were satisfied with the opportunities offered to go out of the home, though some residents did not wish to leave and were content with the activities provided in the home. Residents at Althorpe Care Home found it easy to make friends in the home and were also content with the visiting hours for friends and family. The report included 1 recommendation which states to ensure that all residents are asked their views on the furniture provided in their rooms.

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General details

Report title 
Enter and view: Althorpe Care Home
Local Healthwatch 
Healthwatch North Lincolnshire
Date of publication 
Wednesday, 25 February, 2015
Date evidence capture began 
Wednesday, 25 February, 2015
Date evidence capture finished 
Wednesday, 25 February, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Healthwatch reference number 
Rep-6085

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.