Enter and view: Alma Court Care Centre

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Summary of report content

Healthwatch Staffordshire conducted an Enter and View visit to Alma Court Care Centre, a 51 bed Care Home run by Restful Homes Ltd, on 18 October 2013. The visit was carried out due to concerns raised by Restful Homes Ltd by the Staffordshire Local Authority. Healthwatch Staffordshire Enter and View Authorised Representatives reported that cleanliness, hygiene and décor were excellent with no bad odours. Staff attitudes were exemplary with examples witnessed of caring and appropriate tactile affections obviously appreciated by the residents. There was opportunities for some residents to go out shopping and other in-house arrangements such as hairdressing, nail care and podiatry. Special diets are catered for and there are meals available at differing times of the day to cater for those whose body clocks may differ from the norm. The visiting team observed good evidence of in-house training using external trainers and noted that support is given in achieving high grade skills and qualifications. The ratio of staff to residents is high allowing the care centre to cater adequately for a range of complex needs. Complaints were dealt with mainly by the home manager and by practising an open door policy, minor issues could be dealt with on the same day, this was reported to be corroborated by visiting relatives. Although no recommendations were included in the report, and no response form the provider, the report does note that suggestions from the Authorised Representatives regarding exercise classes, visiting speakers and improvements to the sensory garden and sensory room were well received, and that the Home Manager and the representative from Restful Homes Ltd were very clear that further visits from Healthwatch Staffordshire would be welcomed.

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General details

Report title 
Enter and view: Alma Court Care Centre
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Friday, 18 October, 2013
Date evidence capture began 
Friday, 18 October, 2013
Date evidence capture finished 
Friday, 18 October, 2013
Type of report 
Enter and view
Key themes 
Administration
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Decor
Engagement
Food and nutrition
Health promotion
Health protection
Holistic support
Lifestyle and wellbeing
Medication
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-5024

Methodology and approach

Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
3
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.