Enter and view: Allison House, Central Bedfordshire

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Summary of report content

Healthwatch Central Bedfordshire conducted an announced Enter and View visit on 4th February 2015 to Allison House Care Home. The home has 42 beds, 18 of which are for people living with dementia. Residents as well as several family members and staff were spoken to. The findings show that at the time of the visit, the home was operating to a good standard of care with regard to cleanliness, dignity and respect. Residents looked tidy, clean and well cared for. Representatives observed a positive, good rapport with residents and staff with residents stating that the staff were kind and friendly. Residents commented on feeling safe and secure during the day and at night. The residents and relatives spoken to admire the care staff and the amount of work they do for the residents. However, they felt that there were insufficient care staff for the number of residents and more staff should be recruited. They were also concerned with the amount of agency staff being used who did not understand their needs. Both staff and residents wanted more permanent staff with less reliance on agency staff, hence a recommendation was made for the home to address staffing issues as a matter of urgency. Residents were generally happy with the meals which appeared to be balanced and nutritious. Residents were given the option of taking part in organised activities along with their relatives. Representatives noticed a slight odour of urine in the foyer, the manager responded saying they would ensure that the commodes are emptied and rinsed when going to the sluice. Representatives observed a wheelchair in front of a ground floor fire door creating a potential fire hazard; a recommendation was made to be attentive to potential hazards. Representatives observed that ceiling tiles outside the manager’s office needed replacing due to damp patches and recommended redecoration. It was also recommended that the report be shared with residents and their relatives to allow them the opportunity to comment further should they wish to do so. The service provider responded positively to the report and its recommendations. The need to reduce the use of agency staff was recognised and the manager stated that they were in the process of recruiting their own care staff to ensure that they deliver a high standard of care to residents and promote their wellbeing. The manager was very disappointed to hear about the potential fire hazard and responded that they have been very vigilant since this discovery and will continue to monitor this to avoid it happening again. The manager also stated that they hoped to address the damp patches in the near future.

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General details

Report title 
Enter and view: Allison House, Central Bedfordshire
Local Healthwatch 
Healthwatch Central Bedfordshire
Date of publication 
Wednesday, 4 February, 2015
Date evidence capture began 
Wednesday, 4 February, 2015
Date evidence capture finished 
Wednesday, 4 February, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Quality of care
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.