Enter and view: Allesley Hall Nursing Home

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Summary of report content

Healthwatch Coventry undertook an Enter and View visit to Allesley Hall Nursing Home on 5 December 2019. Enter and View visits to care homes were a priority for Healthwatch Coventry to ensure that people who may be vulnerable and less able to raise their voices have the opportunity to speak to Healthwatch.  They spoke to five residents, four members of staff and received two returned questionnaires from visitors who were there at the time.

Allesley Hall had a warm, welcoming, calm feeling to it. The home environment was fit for purpose and to a high standard but could do with further developing its ‘dementia friendly design’. The home benefits from extensive well-maintained grounds.

Activities in the home are supported by an Activities Coordinator and a Volunteer Coordinator. The home also has its own vehicle. However, Healthwatch received different messages regarding activities and there seemed to be an issue of communication.

Allesley Hall privately employs their own Physiotherapist and Speech and Language Therapist and has an excellent relationship with specialist nurses, e.g. Cardiac Nurse/Parkinson’s Nurse who attends to provide services onsite. Staff were polite and respectful when talking to residents. 

Care plans are used as a fundamental tool to record and understand residents’ health and broader needs. Spot checks are carried out on care plans by the home manager.

Residents told Healthwatch that they like living in the home and felt listened to. They also felt comfortable raising concerns. All the residents we spoke to said they had seen a GP whilst a resident in the home. Five residents described Chiropodists visiting them regularly.

Food is all prepared freshly on site; residents are encouraged to make suggestions for menu ideas. Residents gave positive feedback about the food and said they were happy with the choices they were given.

There were 6 recommendations in the report about activities, hearing, access, oral health, dementia friendly design and accessible toilets.

The report includes a response from the provider to the recommendations setting out action planned or taken in response.

 

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General details

Report title 
Enter and view: Allesley Hall Nursing Home
Local Healthwatch 
Healthwatch Coventry
Date of publication 
Monday, 30 March, 2020
Date evidence capture began 
Thursday, 5 December, 2019
Date evidence capture finished 
Thursday, 5 December, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Decor
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 
Rep-7465

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
11
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.