Summary of report content
Healthwatch Coventry undertook an Enter and View visit to Allesley Hall Nursing Home on 5 December 2019. Enter and View visits to care homes were a priority for Healthwatch Coventry to ensure that people who may be vulnerable and less able to raise their voices have the opportunity to speak to Healthwatch. They spoke to five residents, four members of staff and received two returned questionnaires from visitors who were there at the time.
Allesley Hall had a warm, welcoming, calm feeling to it. The home environment was fit for purpose and to a high standard but could do with further developing its ‘dementia friendly design’. The home benefits from extensive well-maintained grounds.
Activities in the home are supported by an Activities Coordinator and a Volunteer Coordinator. The home also has its own vehicle. However, Healthwatch received different messages regarding activities and there seemed to be an issue of communication.
Allesley Hall privately employs their own Physiotherapist and Speech and Language Therapist and has an excellent relationship with specialist nurses, e.g. Cardiac Nurse/Parkinson’s Nurse who attends to provide services onsite. Staff were polite and respectful when talking to residents.
Care plans are used as a fundamental tool to record and understand residents’ health and broader needs. Spot checks are carried out on care plans by the home manager.
Residents told Healthwatch that they like living in the home and felt listened to. They also felt comfortable raising concerns. All the residents we spoke to said they had seen a GP whilst a resident in the home. Five residents described Chiropodists visiting them regularly.
Food is all prepared freshly on site; residents are encouraged to make suggestions for menu ideas. Residents gave positive feedback about the food and said they were happy with the choices they were given.
There were 6 recommendations in the report about activities, hearing, access, oral health, dementia friendly design and accessible toilets.
The report includes a response from the provider to the recommendations setting out action planned or taken in response.